LAP of America Laser Applications, L.L.C., a member of the LAP Group with over 300 employees worldwide, is one of the world's leading suppliers of systems that increase quality and efficiency through laser projection, laser measurement, and other processes. Every year, LAP supplies 15,000 units to customers in industries as diverse as radiation therapy, steel production, and composite processing.

Clinical Application Specialist (m/f/x)

To strengthen our U.S. Clinical Implementation Team, we are looking for a dedicated and experienced RTT to join us as a Clinical Application Specialist (m/f/x). In this role, you will train and support our customers in the field of radiation therapy.

About the Job:
The Clinical Application Specialist is responsible for delivering high-quality onsite and remote training for new system implementations, ensuring that customer sites are fully prepared for clinical onboarding.

This role plays a key part in customer success by supporting education initiatives, guiding clinical protocol integration, and managing expectations throughout the adoption process.

Training & Education

• Planning and conducting of comprehensive training sessions for medical professionals, including radiation oncologists and medical technologists / radiation therapy technologists (MTs / RTTs), on the correct application of our system.
• Delivery of individual and group training sessions at our training center, on-site at customer locations, as well as remotely.
• Customization of training content to meet the specific needs and prior knowledge of the respective participants.
• Conduct onsite and remote applications training for clinical system implementations.

Implementation Support

• Guidance and support for clinics during the implementation phase of our system.
• Support the implementation of clinical protocols and align with customer workflows.
• Represent the company at trade shows, demonstrations, and assist the sales team as needed.
• Optimization of SGRT workflows to enhance treatment efficiency and accuracy.
• Conducting of clinical acceptance tests.

Consulting and Customer Support

• Primary contact for workflow-related and application-specific inquiries.
• Proactive customer support to ensure high satisfaction and optimal use of the system.
• Conducting regular follow-up training sessions.
• Coordinate and deliver educational courses as needed.
• Provide ongoing clinical phone support to customers post-installation.

Collaboration and Communication

• Share experiences with the clinical implementation leadership.
• Cooperation with the German Product Management team to provide practical feedback and suggestions for improvement.
• Participation in internal and external meetings, conferences, and workshops.
• Gather and relay feedback and communicate to the clinical implementation leadership.

Qualifications

• Registered Radiation Therapist (RTT) with hands-on clinical experience.
• Practical knowledge of Surface Guided Radiation Therapy (SGRT) is required.
• Proven experience in delivering both online and in-person training programs.
• Strong interpersonal and communication skills.
• A self-motivated, adaptable, and team-oriented professional with a positive attitude.
• Three years plus experience in related industries or business environments preferred.
• Language Skills: English business fluent

Soft Skills

• Good employee relationship skills.
• Excellent communications skills.
• Good customer interaction.
• Strong clinical and technical know-how.
• Excellent understanding of radiotherapy clinic’s organizational dynamics.
• Target orientated, independently driven work ethic.
• Intercultural awareness.
• Willingness to travel extensively (75% + travel required).

Benefits:

We offer an attractive compensation package that includes a generous base salary (based on experience), healthcare benefits, and 401K retirement plan, among others.

We look forward to receiving your application!

Your Contact
Patrick Bolt
HR Business Partner

LAP of America Laser Applications, L.L.C.
161 Commerce Rd., Suite 3
33426 Boynton Beach, FL

jobs@lap-laser.com
www.lap-laser.com