Head of Digital Service Excellence (f/m/d) (m/w/d)

91052 Erlangen

A Snapshot of Your Day
As Head of Digital Service Management, you'll lead a team responsible for delivering high-quality business support services for SE procurement. Your day will involve refining service concepts, coordinating with outsourcing partners, and ensuring smooth transactional operations in SAP. You'll monitor performance metrics like ticket turnaround and first pass yield, drive continuous improvement, and collaborate with IT teams to maintain reliable service interfaces.
How You'll Make an Impact

Frameworks & Standards: Define and implement service management frameworks and operational standards for SE procurement systems and solutions. Ensure alignment with business needs and drive efficiency across service delivery.
Collaboration & Oversight: Lead coordination with internal stakeholders and external outsourcing partners. Work closely with IT teams to ensure smooth interface operations and support harmonized service execution.
Performance & Quality Management: Monitor and improve service KPIs such as ticket turnaround times and first pass yield. Oversee transactional support processes in SAP, ensuring data accuracy and timely goods receipt posting.

What You Bring

Bachelor's or Master's degree in Business Administration, Operations Management, or a related field. Certifications in service management (e.g., ITIL, Six Sigma) are advantageous.
Professional experience in business service management, including leadership of service delivery teams and outsourced providers. Proven ability to implement service frameworks, manage transactional operations, and drive performance through KPIs.
Deep understanding of service management principles and business support operations, especially within procurement and shared service environments.
Familiarity with SAP MM and basic knowledge of ARIBA and MDG to oversee transactional processes and interface with IT teams.
Ability to monitor and report on service metrics such as first pass yield, ticket throughput times, and SLA adherence.
Proficiency in English is required; knowledge of German is a plus. International working experience is preferred; Willingness to travel 20-40% of the time, both domestically and internationally.

About the Team
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits

In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
We also offer the opportunity to become a Siemens Energy shareholder
We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.
https://jobs.siemens-energy.com/jobs

Siemens Energy

91052 Erlangen

Permanent Link

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